FAQ
Have questions? We have answers.
How does delivery work?
We aim to make every Yagya delivery as smooth and straightforward as possible. Orders are usually processed within 1–2 business days, after which delivery typically takes 3–5 working days depending on your destination and selected shipping method.
Once your order has shipped, you will receive a tracking link so you can follow your Yagya pieces all the way to your door.
Please make sure to provide a complete and accurate delivery address when placing your order. Please note that we are unable to deliver to PO boxes.
Shipping costs are calculated at checkout based on your destination and selected shipping method.
All orders are covered by transport insurance. If your parcel or any item arrives damaged, please contact us at hello@yagya.com as soon as possible so we can assist you.
For detailed information about shipping options, delivery times and shipping costs, please visit our Shipping page
Shopping from the United States?
We've got you covered.
All applicable import duties, taxes and customs charges for orders shipped to the United States are covered by Yagya. This means you will not be charged additional import fees when your order is delivered.
The price you see at checkout is the price you pay — with no unexpected customs or import charges on delivery.
Orders to other countries
For orders shipped outside the EU and the United States, local VAT, import duties and/or taxes may apply depending on your destination and local regulations.
These charges are determined by the customs and tax authorities in your country and may vary depending on the value and contents of your order.
Where applicable, any local import duties, taxes or customs charges are the responsibility of the customer.
Will I have to pay anything when my order arrives?
For orders shipped to the United States, no. Yagya covers all applicable import duties, taxes and customs charges, so there are no additional import fees to pay upon delivery.
For other destinations, additional charges may apply depending on local customs and tax regulations.
Please note
Customs and tax regulations vary between countries and may change over time. If you are unsure about the applicable regulations in your country, we recommend checking with your local customs or tax authority before placing your order.
If you have any questions about taxes, duties or shipping to your country, please contact us at hello@yagya.com. We are always happy to help.
Prices & VAT
All prices displayed on the Yagya website include applicable VAT for orders within the EU.
For orders placed from countries outside the EU, prices are displayed excluding VAT. Depending on your destination, local VAT may be charged when your order is imported.
For more information about customs, import duties and taxes, please see our Delivery & Duties section.
How do returns and exchanges work?
We want returns and exchanges to be as simple and smooth as possible. If something isn’t quite right, our customer service team is always happy to help.
Need a different size, colour or style?
Exchanges are free. You can exchange your purchase for a different size, a different colour or even a completely different style.
Simply contact us at hello@yagya.com with your order number and let us know what you would like to exchange. We will provide you with a return label and arrange your new order once we have received the returned item.
We do not process direct exchanges at our warehouse. Instead, once your return has been received and processed, your new order will be sent to you.
How do I start a return or exchange?
Please contact us at hello@yagya.com with your order number and the item(s) you would like to return or exchange. We will provide you with the appropriate return instructions and shipping label.
Please use the return label provided by Yagya. This allows us to track your return and ensures that we can process your return or exchange correctly.
What is the return policy?
You have the right to cancel your purchase within 14 days of receiving your order, in accordance with applicable consumer protection legislation.
To be eligible for a return, the item must be in the same condition as when you received it: unworn and unused, with all tags attached and in its original packaging. You will also need your receipt or proof of purchase.
Once you have notified us of your cancellation, please return the item as soon as possible using the return label provided by Yagya.
What is the cost of a return?
The return cost is 20 USD and will be deducted from your refund. This covers the return shipment, repackaging and administration.
For orders within Sweden, the return cost is 79 SEK.
Exchanges are free of charge.
When will I receive my refund?
Once your return has been delivered to our warehouse and inspected, your refund will be processed. This normally takes 5–7 working days.
Can I use my own shipping method when returning an item?
To ensure your return reaches us safely and can be processed correctly, please only use the return shipping label provided by Yagya.
Using another shipping method may result in documentation or tracking issues, which can prevent us from processing your return.
What if my item is damaged or I received the wrong product?
Please inspect your order when you receive it. If your item is defective or damaged, or if you have received the wrong item, please contact us at hello@yagya.com as soon as possible.
We will review the issue and make it right.
Are there any items that cannot be returned?
Certain items are not eligible for return, including custom-made or personalised products, special orders and gift cards.
What if I don't collect my parcel?
Please note that not collecting or receiving your parcel does not in itself constitute a cancellation of your purchase. In this case, the order and any applicable handling fees may still be charged.
For full details about our return and exchange policy, please visit our Returns & Exchanges page.
If you have bought your Yagya product from a retailer, you must contact the retailer/shop for any questions regarding product exchange or complaints.
In no event shall Yagya be responsible or liable for any failure or delay in the performance of its obligations arising out of or caused, directly or indirectly, by forces beyond its control, including, without limitation, war, strikes, accidents, natural disasters, conflicts on the labour market, government decisions, failure to deliver by suppliers, or any comparable situations outside of its control that could not have been predicted and which affect contracts and agreements already signed.
We are currently waiting for more sizes to deliver from the factory. Please use the our notification tool and you will be notified as soon as they are available for purchase.
We offer XXS, XS, S, M, L and XL at the moment. More sizes like XXL will be available as soon as possible.
All prices set out on the Website include VAT in accordance with applicable legislation. If an order is placed from a country within the EU local VAT is included in the price. If an order is placed from a country outside of the EU, the prices are excluding VAT