Returns & Exchanges
We have a 14-day return policy to items purchased on www.yagya.com, which means you must send your package back to us within 14 days from the day that you received it.
How do I place a return or exchange?
We're sorry you didn't love your Yagya products. Please reach out to email@example.com with your order number and the products you'd like to return, and we'll take care of the rest.
Can I use my own shipment method when sending back the goods?
No. Please do only use the shipment labels provided by us in order for us to process and refund your return or exchange. If you choose to use another method we can not guarantee that the shipment will reach us due to documentation issues, and a refund will therefore not be made.
Need a different size or color?
There’s no cost to exchange your purchase, although taxes and duties may be applicable. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You as a customer is responsible for the shipping cost to us on returns.
What is the cost for a return?
The return cost is 69 SEK for Sweden and €15/ £15/ $21/NOK 150 for the rest of the world and will be withdrawn from your refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and return on gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Customs and import VAT and any other expenses associated with delivery outside of Sweden that can occur is the responsibility of the customer to pay.
Right to cancel a purchase
As a consumer, you are always entitled to cancel your purchase within 14 days in accordance with current consumer protection legislation. This means that you as a consumer have the right to cancel your purchase by notifying Yagya within 14 days of receiving the order. The easiest way to inform us about your cancellation of the purchase is by filling in and shipping the packing slip that came in the package with your products. The product must be returned within 14 days. The product should be shipped well packaged, in good condition and original packaging according to the return instructions. Customs and import VAT and any other expenses associated with delivery outside of Sweden that can occur is the responsibility of the customer to pay.
Please note: If you do not collect or receive your parcel, this alone will not be regarded as cancelling your purchase and you will be charged for the order and the handling fee.
For any other questions you can always contact us at firstname.lastname@example.org